The Contact Us page is one of the most important pages on a Website, yet many times key information is missing or hard to find on the page which results in frustrated users.
It is amazing to see how many Contact Us pages do not include the most common pieces of contact information such as an easy to find phone number and street address for your company.
Here is a quick check list for the Contact Us page.
– Make it easy to find on the main navigation and home page.
– Include a phone and fax number, email, Web based form, office locations, business hours and driving directions.
– Communicate to users that you want to hear from them and they will get a quick response.
– Place contact information on every page of the Website, especially near important services and product pages.
The last thing a Website should do is frustrate visitors just as they are attempting to contact the company! Follow these tips and make sure your Contact Us page is meeting user needs.
