In this podcast, Glenn and Tom talk about website fraud and hacking. The Internet has made life more convenient, but also created new methods for criminals and vandals to do harm. Dealing with the online fraud and hacking is now a regular part of website project management and marketing online.
Listen to the podcast to better understand the possible threats to your website from fraud and hackers. Tom and Glenn discuss the following topics:
- How fraud and hacking are two different problems
- Fraud does not just happen on ecommerce websites
- The intent of people committing fraud is to steal products or money
- The intent of most hackers is unknown, probably promoting their website by being a nuisance
- Preventing fraud and hacking is now a part of day-to-day strategic digital marketing
- Catching these problems early is the best form of prevention
- Ultimately, this comes with taking responsibility for your website
- Password security is still the best hacking prevention
- Understand, if it sounds to good to be true, it probably is fraud
The key action items from this podcast:
- Train your sales and customer service team to be aware of fraud
- Create a back-up of your website at least weekly
- Look at your website daily
- Change your passwords on a regular basis
- Review the access of all 3rd party vendors and others that access your website or network
Here are a few examples of common fraud and hacks:
Common Fraud:
- Submitting orders with a stolen credit card
- Paying a false “vendor” with a company credit card as part of a client project
Common Hacks:
- Attacking websites with large files
- Finding unsecured or old passwords
- Placing content in meta descriptions
- Placing files on the site that delete or replace content
